5 Questions Every Company Should Ask Before Using AI to Write Procedure 

Is your team using generative artificial intelligence (AI) to benefit your energy company’s procedures? Large language models (LLM) can speed up drafting documentation, but you should never rely on it solely. You still need the human touch. Here are five questions you need to ask your business before you dive into making the most of…

Tip 81: How do I “utilize” the right word?

Do you use “utilize” in technical documents instead of “use”? In most cases, we recommend using the word “use” following the Handbook of Technical Writing and plain language principles. Use will almost always be clearer and less pretentious.  When is “utilize” acceptable? According to the Chicago Manual of Style, you can justify “utilize” in the…

10 Signs Your Company Needs Professional Documentation

Could your current (or lack of) documentation be putting your employees or company at risk? Could it be hurting your bottom line, employee experience, and customer satisfaction? Quality, well-written policies, procedures, and manuals are a must-have if you want to meet compliance requirements, client expectations, and annual benchmarks. In this article, we explore why professionally…

Tip 80: Easily Calculate in Word – Part 2: Averages

To calculate the averages in Table 1, use this method:  For the  month of January in the Average column, click Ctrl+F9 to get this field: {  }.   In the brackets, type = 5.5/4:   With your cursor in the brackets, click F9 to get the average: 1.38.  To double check, right-click in the field and select Toggle Field Codes from the drop down to see the equation, then toggle back for…