AI content errors in regulated industries cause real consequences
AI writing tools hallucinate confidently, with some models more likely to use “definitely” or “certainly” when the output is wrong. For technical, regulatory, and medical content, the rates of hallucination are significantly higher (up to 80%) and mistakes in content are expensive — in added risk, fines, and rework.
Shea has verified technical documents are accurate, consistent, and compliant with applicable regulations for 29 years. We apply those proven skills to AI-generated content, which is the missing quality control and assurance (QA/QC) step in many AI workflows.
Choose the Level of Coverage You Need
Tier 1
AI Content Audit
One-Time Diagnostic - Review of AI-generated content library (up to 20 documents or 200 pages) to verify information accuracy, compliance with applicable regulations and brand voice.
- Hallucination and error pattern identification
- Deliverables include a compliance checklist and audit report
- Written gap analysis with a prioritized remediation plan, including detailed findings
- 30-minute kickoff and debrief calls included
Tier 2
Monthly QA Retainer
Ongoing Review (3-month minimum) - Expert Shea reviewer for all AI output (up to 35 documents or 300 pages per month)
- Client-specific QA checklist
- Check for source validity, consistent voice, errors, and inconsistencies
- Direct communication with the Shea reviewer for any follow up needed
- Kickoff and monthly check-in calls included
Tier 3
AI Governance Framework
One-Time Fee - Collaborative development of AI content governance policy and workflow
- Quick project schedule with milestones and optional ongoing maintenance
- Deliverables include:
►AI Acceptable Use Policy
►AI Content Review Workflow
►Master Compliance Checklist
►AI Content Style Guide
►Document Type Specifications - Kickoff workshop and status check-in calls included
A structured, repeatable quality control process
1
Discovery & scope definition
We assess your current AI content workflow, volume, and risk exposure. You receive a clear scope, timeline, and proposal within 48 hours.
2
Checklist development
We build a client-specific review checklist covering your regulatory requirements, terminology standards, brand voice, and compliance obligations.
3
Expert review & annotation
Shea reviewers apply the checklist to AI-generated content. Every issue is flagged, categorized, and documented with remediation notes.
4
Reporting & patterns
You receive a structured report identifying error patterns trend risk level, and recommended process changes. Monthly reports for retainer clients include trend tracking.
5
Governance (Tier 3)
For Tier 3 clients, we collaborate with you to build governance infrastructure—policies, workflows, and training materials, so your team can implement and scale AI safely.
The Shea Difference
01.
Proven Processes
Our developed and tested workflows and processes can be adapted to suit any documentation project. These defined processes help ensure alignment and efficiency at each stage of the project.
02.
Software and Automation Tools
Our experienced staff can work within a variety of document management systems.
In addition, we create custom tools using standard MS Office™ that reduce development time and maintain document control and consistency.
03.
The Right People
Our people really define “The Shea Difference”
They possess a diverse range of industry and educational backgrounds, which enables us to meet the unique needs of our clients. Unlike many in our industry, Shea colleagues are our employees, not contractors. Over the years, this approach has served our clients well and has helped us to better maintain standards for performance and quality.