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Usability Engineering for User Documents?

Apr 26, 2018

What is usability engineering? Usability engineering is based on cognitive research and the psychology of human behavior. Usability engineering for documentation reduces comprehension errors and therefore improves performance. What are user documents? Policies, standards, guidelines, […]


The $100 Million Hyphen

Aug 11, 2016

In 1962, NASA launched the Mariner 1 spacecraft, beginning what was meant to be a mission to Venus over the next several months. That mission, however, ended much sooner than anticipated—less than five minutes after […]


Five-minute Follow-up: Secondary Resources

Jul 1, 2016

So, you burned through five minutes looking for a way to resolve the problem before you, then asked your colleagues for a solution. If you still haven’t found the answer you need, what happens now? […]


Five-minute Rule for When You’re Stuck!

Jun 24, 2016

As professionals we take pride in being diligent, resourceful, and capable in our working environments. Yet, despite years of experience and education, each of us will eventually encounter a problem that stops us dead in […]


Face-to-Face Communication: A Forgotten Art

May 19, 2016

How many times have you walked into an office area and heard nothing but the clicking of fingers on keyboards and seen only the tops of people’s heads? Can you visualize the people that you […]


You’ve Got Mail!

Apr 19, 2016

Remember the sound of those famous words coined by AOL in 1989? In those days, we logged into our personal computers, waited for the agonizingly slow dial-up internet to connect, and anxiously anticipated receiving electronic […]


Disaster Management

Apr 12, 2016

The world is a crazy place these days. From the United States to Australia and all the places in between, there are gas leaks, major oil spills, severe weather, train derailments, cyber breaches, and other […]


The Secret to Project Success — Effective Communication

Mar 14, 2016

We have all faced project issues. A small change causes an over expenditure, negatively impacting the project budget, schedule, or scope of work. Perhaps it’s crunch time, and a vital team member contracts the flu […]


What Do Millennials Want?

Mar 7, 2016

The Millennial Question – What do millennials want from their employers? In response to “Are Millennials Loyal?” by Daryl Brister Businesses across every industry are beginning to engage in a critical discussion around the issue […]