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What is Technical Writing? A Beginner’s View

Aug 20, 2018

You know that person? The one who points out the punctuation errors in movie captions, or edits their church bulletin during the sermon, or sighs when you type “should of” in a group email? That […]


Usability Engineering for User Documents?

Apr 26, 2018

What is usability engineering? Usability engineering is based on cognitive research and the psychology of human behavior. Usability engineering for documentation reduces comprehension errors and therefore improves performance. What are user documents? Policies, standards, guidelines, […]


The $100 Million Hyphen

Aug 11, 2016

In 1962, NASA launched the Mariner 1 spacecraft, beginning what was meant to be a mission to Venus over the next several months. That mission, however, ended much sooner than anticipated—less than five minutes after […]


Five-minute Rule for When You’re Stuck!

Jun 24, 2016

As professionals we take pride in being diligent, resourceful, and capable in our working environments. Yet, despite years of experience and education, each of us will eventually encounter a problem that stops us dead in […]


Consider the Bigger Picture…

Apr 27, 2016

Let’s talk about the intersection of document design and writing. The appearance (design) of how information is conveyed can either enhance or devalue the validity of the subject matter of a document. Different types of documents […]


Five Tips to Beat Writer’s Block

Apr 5, 2016

Take a break There may be a very good reason that you don’t seem to be able to focus on writing: are you tired? Hungry? Is there another task you need to resolve first? Make […]


Content and Context: Writing With the Stroop Effect

Mar 29, 2016

How fast can you read the following words? Red Green Blue Yellow Purple Red Blue Yellow Purple That wasn’t too difficult, right? Okay, now try it again: Red Green Blue Yellow Purple Red Blue Yellow Purple […]