operational efficiency

Improving Hospital Operational Efficiency Despite Disruption

The Shifting Landscape for Healthcare The healthcare community has been changed forever due to the COVID-19 outbreak. As news began to spread of the seriousness of the virus and businesses started to close their doors, society began to experience significant disruption. Many industries are facing tremendous challenges, and healthcare facilities and hospitals are faced with…

watch or stream media

What we are Reading or Watching Now

As many of us find ourselves in the unusual situation of having more spare time at home available, we are beginning to winnow down those old watch lists and reading goals that seemed impossible to complete once upon a time. Nearing the ends of these with a certain amount of trepidation, our staff began making…

usability engineering

Usability Engineering for User Documents

What is usability engineering? Usability engineering is based on cognitive research and the psychology of human behavior. Usability engineering for documentation reduces comprehension errors and therefore improves performance. What are user documents? Policies, standards, guidelines, processes, and procedures are all behavior-enabling (user) document types. These documents are written for users, not for readers. Users have…

Procedure Manual Development

How Consistently Designed Procedures Can Save Lives, Time, and Money

How Consistently Designed Procedures Can Save Lives, Time, and Money What is a Procedure? Procedures are a series of steps followed in a regular, definite order, and most people complete the steps of multiple procedures every day. Whether they’re written down or internalized, procedures are organizational tools that help people safely and accurately complete tasks.…

PSM Cherry on top

PSM Documents — Usable Information or Dust Collectors?

How do you create user-friendly documentation that complies with Process Safety Management (PSM) 3132 requirements? It’s not a trick question, even though it may appear that way. The Occupational Safety and Health Administration (OSHA) requires that all natural gas processing facilities maintain operating procedures that meet OSHA PSM standards. The documents that detail and outline…