usability engineering

Usability Engineering for User Documents

What is usability engineering? Usability engineering is based on cognitive research and the psychology of human behavior. Usability engineering for documentation reduces comprehension errors and therefore improves performance. What are user documents? Policies, standards, guidelines, processes, and procedures are all behavior-enabling (user) document types. These documents are written for users, not for readers. Users have…

Procedure Manual Development

How Consistently Designed Procedures Can Save Lives, Time, and Money

How Consistently Designed Procedures Can Save Lives, Time, and Money What is a Procedure? Procedures are a series of steps followed in a regular, definite order, and most people complete the steps of multiple procedures every day. Whether they’re written down or internalized, procedures are organizational tools that help people safely and accurately complete tasks.…

disaster management - are you ready?

Disaster Management

Disaster Management and Business Continuity– They are only as good as your last exercise and revisions The world is a crazy place these days. From the United States to Australia and all the places in between, there are gas leaks, major oil spills, severe weather, train derailments, cyber breaches, and other disasters. When was the…

Consider the Bigger Picture…

Let’s talk about the intersection of document design and writing. The appearance (design) of how information is conveyed can either enhance or devalue the validity of the subject matter of a document. Different types of documents have different design requirements. For example, a technical manual that has casual or cartoonish graphics and is written as if…

Safety First

At the end of the day, the goals are simple: safety and security — Jodi Rell Safety is something we first learn about when we are young. For example, we learn not to touch a hot stove, stick knives in electrical sockets, or dry our hair next to a tub full of water. But how do we…