You may not notice it during your day to day, but technical writing is likely in every aspect of your business. From the employee handbooks to product descriptions, it’s central to your core operations. That’s why accurate documentation is essential to success. But should you tackle it yourself or outsource the work? Here are three reasons we highly recommend outsourcing your documentation to a procedure writing company.
#1. You Will Save Time and Money
With a business to run, you likely don’t have time to dedicate to tackling technical writing. And, if you’re not experienced, writing those necessary documents can take up even more time than someone with the required know-how. Outsourcing allows you to work with knowledgeable writers who understand your company’s unique needs, saving you time and effort.
Outsourcing your technical writing also saves you money. It’s likely you won’t need technical writing year round – you may only need these types of services a few times a year. Instead of having to hire a full time technical writer to complete the work for you, your business can work with an experienced procedure writing company as needed. Outsourcing means you are paying only a fraction of what you would have paid if you had hired a full time employee with salary and benefits. You can request help as you need it, too!
#2. You Will Have Access to Quality Writing
While some companies may task an employee with their technical writing needs, they may not have the experience to churn out quality materials. This type of writing can impact a lot of your core operations as well as safety, product instructions, and equipment management. Inexperienced writers could have trouble tackling this type of work – it’s not like writing up an email or even a blog post. Technical writing topics are often complicated and confusing. Mistakes can be extremely costly, and a lack of clarity in the writing can lead to some serious misunderstandings. Inexperience in this department can result in lawsuits, injuries, equipment malfunction, and low customer satisfaction.
By working with a procedure writing company, however, you can take advantage of experience and knowledge. Technical writers understand how to take complex concepts and turn them into easy to understand, straightforward material for all readers. In addition, having worked with industries like yours, they have the expertise to plan ahead. This means they will be able to answer frequently asked questions from your customers before they’re even asked!
Hiring a procedure writing company can also lead to improved SEO, higher quality content, improved grammar and sentence structure, and better customer engagement. All of this can translate to higher profits for your organization.
#3. You Will Be Able to Focus More On Your Business
Technical writing is a time consuming process. If you’re inexperienced with the work, it can take up days of your time that could be better spent elsewhere in your business.
Outsourcing, though, allows you to focus more on your core business operations, including growth, productivity, marketing, customer service, and more. You won’t have to worry about employee handbooks, manuals, and other necessary documentation as it’s all handed for you by the procedure writing company. Whether you need new materials or updates to your existing materials, technical writers can offer flexible, customizable solutions to fit your organization’s unique needs, wants, and budget.
While it may feel easier to pass off your technical writing needs to someone from your HR or marketing teams, you could face quite a few problems taking this route. Experience is a must in technical writing as complex ideas and concepts can be difficult to talk about if you don’t have the necessary knowledge. You could see costs rise, experience customer dissatisfaction, and find errors in your materials. And – staff members in HR and marketing – have jobs to complete themselves. Technical writing tasks will take away from their own responsibilities, cutting into their productivity and your core business.
Working with a procedure writing company means you can cut costs, improve productivity, and focus more on your company, all while receiving quality materials. Are you ready to explore how your business could benefit by partnering with a procedure writing company? Shea Writing and Training Solutions works with businesses like yours to produce documentation that best serve your needs, from employee handbooks to manuals and work instructions to documentation management. Learn more about what we can offer your organization here.