Processes contain explanations of a series of actions that occur across several roles or between multiple individuals. Processes may take place over several days or longer amounts of time because of the handoffs involved and the time required for multiple people to collaborate.

Processes are written as chronological steps, as seen in the following example:


How to Ship Your Gadget to the Maintenance Department
StepActionResponsible Party


Package the gadget in the enclosed envelope.Gadget Owner
2.Seal the envelope carefully.Gadget Owner
3.Call the postal service to schedule pick up service.Gadget Owner
4.Pick up the package at the scheduled time.Postal Service
5.Deliver the package to the Maintenance Department.Postal Service
6.Receive the gadget and complete the gadget evaluation checklist.Maintenance Department Specialist