Technical Writing

At its core, technical writing is the practice of communicating essential information to an intended audience or end-user.

It is a simple but important mission, and we have accumulated decades of experience in its pursuit, building technical documentation for individuals and industry-leading clients alike. We recognize the continued importance of written media to capture generations of knowledge, explain a product, guide actions and behaviors, or express policy.

No matter what form of technical writing we produce, it’s critical that it is engineered to help readers rapidly access the information they need, and act upon it.

Document Types

To determine the type of document you need, you must first determine the scope and audience of the document:

  • Scope – What type of information do you need to communicate?
  • Audience – Who will be reading and using the document?

We can help you determine the best type of document to write. Explanations and examples of the most common document types are provided here. Click each document type below to learn more.

  • Procedures

  • Work Instructions

  • Processes

  • Plans

  • Guidelines

  • Policies

  • Manuals

Contact us today and get a


Crafting Clear and Accurate Content Starts with an Editing Checklist

When you write that email, do you read it over or just hit send after you’ve finished your thought process? When you write an article for your company’s blog, do you hit publish as soon as you’ve written the conclusion? When you’re writing procedures to improve safety in your organization, do you just type up…

Unlocking the Potential: 10 Key Roles of Hydrogen Technology in Decarbonizing Industries

Several industries are shifting their focus on reducing or eliminating their greenhouse gas emissions, and hydrogen technology is bringing new potential solutions to these sectors. As a direct fuel replacement for fossil fuels, hydrogen technology can deliver a clean energy source, improved energy storage, and emissions reduction. Even industries that are traditionally difficult to decarbonize…

What are the Pros and Cons of Blue Hydrogen?

What is Blue Hydrogen? Hydrogen, the simplest and most abundant element in the universe, produces energy and water when burned, making it a clean energy source with no carbon emissions. However, hydrogen production and utilization require non-renewable energy, making the process inefficient and costly compared to other forms of energy. There are several different ways…

Technical Writing Workshop – March 26-27, 2024

Warren Buffett was asked a few years ago about one tip he could give graduates just starting their careers: If you can’t communicate, it’s like winking at a girl in the dark — nothing happens. You can have all the brainpower in the world, but you have to be able to transmit it. Training is…

Fatigue Risk Management: What is it and how can it be managed?

Your employees could be putting your business and themselves at risk by coming in tired. Lack of sleep and fatigue are likely to cause mistakes and misjudgments. In the workplace, that can be extremely costly. Beyond the emotional and physical cost of serious injuries and death, accidents have financial consequences including insurance rate hikes and…

Preparing World-Ready Content

With nearly 7,000 languages around the globe. With over 3,800 cultures in the United States, English is not the first language for 94% of the US population and 75% do not speak English at all! When expanding your company globally, it is common to consider using your existing content and US documentation as a default…

The Emerging Skills Gap

Have you noticed the skills gap in your organization yet? Many companies are having to change up their training and documentation approach to combat the loss of knowledge that goes with long time employees leaving. But there’s more than one reason the skills gap is occurring, and it’s important to completely understand how it will…

What Motivates Different Generations?

Not all generations want the same thing out of work – and making the assumption that they do can be an extremely costly lesson for companies! And not all individuals within a generation want the same things. But, it can be helpful to discuss generalizations about what motivates each generation and how to attract skilled…