Do you struggle using tables in Microsoft Word? A Quick Table might help, especially if you are using the same set of table formats across several documents. Go to the Insert tab in the ribbon. Go to Table->Quick Tables, then select a table format you like. Replace the headers and data included in the table…
Is your team using generative artificial intelligence (AI) to benefit your energy company’s procedures? Large language models (LLM) can speed up drafting documentation, but you should never rely on it solely. You still need the human touch. Here are five questions you need to ask your business before you dive into making the most of…
Do you use “utilize” in technical documents instead of “use”? In most cases, we recommend using the word “use” following the Handbook of Technical Writing and plain language principles. Use will almost always be clearer and less pretentious. When is “utilize” acceptable? According to the Chicago Manual of Style, you can justify “utilize” in the…
Could your current (or lack of) documentation be putting your employees or company at risk? Could it be hurting your bottom line, employee experience, and customer satisfaction? Quality, well-written policies, procedures, and manuals are a must-have if you want to meet compliance requirements, client expectations, and annual benchmarks. In this article, we explore why professionally…
To calculate the averages in Table 1, use this method: For the month of January in the Average column, click Ctrl+F9 to get this field: { }. In the brackets, type = 5.5/4: With your cursor in the brackets, click F9 to get the average: 1.38. To double check, right-click in the field and select Toggle Field Codes from the drop down to see the equation, then toggle back for…
Behind any good AI tool is strong training data – and we are not talking just about spreadsheets. Large language models (LLMs) need to be able to communicate efficiently and effectively with users, all while providing accurate information and completing the desired tasks. They can only learn how to do that through quality training. Your…
Have you ever needed to calculate sums in Word tables but reached for Excel instead? Typically, you might use Excel, input the data there using formulas, and then copy and paste the outputs. Alternatively, you might use the digital calculator app to solve the calculations and plug them into the table. Good news! Microsoft Word…
If you use AI systems, you have likely come across a model generating information that appears credible at first glance but is completely incorrect on closer inspection. From inventing policies to guessing incorrectly, AI hallucinations can have serious impacts on organizations and their customers – especially when it comes to compliance documents. If you have…
Standard operating procedures (SOPs), explain how to complete repeatable processes and tasks with clear step-by-step instructions. When well-written, they improve efficiency, lower risk, reduce errors, speed up training, and promote consistency and safety. If your organization is lacking this type of documentation, we highlight exactly what you need to know about SOPs, why they matter,…
All companies rely on documentation, whether it’s a single business plan, contracts, simple work instructions, or hundreds of materials and processes. Technical writing services deliver content for organizations that match their unique needs while also focusing on consistency, clarity, grammar, compliance, localization, and more. In this guide, we breakdown the commonly offered services you’ll see…