With more than 29 years of technical writing experience, Shea Writing & Training Solutions understands how important documentation is to your business, from internal policies to customer safety. Every organization has different goals. That’s why our team creates clear, organized documentation tailored to your brand, style guidelines, and regulatory needs. Here’s what you can expect from our technical writing process, from initial discovery through final delivery.
How Can a Business Benefit from Technical Writing?
Any organization, regardless of industry or size, can benefit from clear, well-written documentation. Effective technical writing can:
- Improve productivity, add efficiency, and reduce errors
- Enhance safety for both team members and clients
- Better customer experience and lower support cost
- Support regulatory compliance and audit readiness
- Streamline hiring, onboarding, and training process
- Strengthen employee retention, engagement, and satisfaction
- Capture and preserve institutional knowledge
- Promote growth, product adoption, and product development
- Build brand credibility and reputation
- Provide consistent policies and procedures
- Reduce questions from both employees and customers
- Extend equipment life through clear maintenance and repair documentation
Our Technical Writing Process
Want to take advantage of these benefits? Here’s how our process works and how we tailor each step to meet your organization’s needs.
1. Plan
Each project starts with discovery. We’ll work with you to understand your goals, audience, and documentation needs. From there, define the project scope, including deliverables, timelines, and milestones.
We’ll also identify key subject matter experts who can support your goals and project as needed.
2. Assess
Next, we’ll review your existing documentation and source materials, such as design documents, product requirements, support articles, and in-house training tools. Identifying what can be reused or updated to save time and reduce overall project costs. This review also helps us understand where your documentation stands and where you’d like it to be.
Our team also identifies gaps and provides expert guidance on documentation needs, quality, and consistency.
3. Prepare
We assign team members to each part of your project, which may include technical writers, editors, and quality reviewers. Each team member receives the standards, terminology, formatting conventions, templates, and style guidelines needed to align with your brand and project requirements.
We gather information from subject matter experts, conduct research, and schedule interviews as needed.
Throughout the project, our team uses version control, develops prototype deliverables, and tracks progress to keep the work on schedule and give you visibility into how your project is developing.
4. Edit
With completed drafts in hand, our editors review the documentation for language, tone, grammar, readability, technical accuracy, formatting, and consistency with your brand and desired outcomes.
No matter how many contributors or revisions are involved, the final documentation follows one unified standard, so it reads as though it were created by a single writer.
5. Revise
The final phase focuses on refinement and delivery. We work directly with your team to review the final drafts, answer questions, and incorporate your feedback. Before delivery, we also conduct additional internal quality assurance checks.
Shea Writing & Training also provides recommendations for ongoing document review schedules and future documentation improvements, giving you a plan for maintaining your technical writing for years to come.
Partner with Shea Writing & Training Solutions
At Shea Writing & Training Solutions, we offer a variety of technical writing and documentation services to our clients, such as:
- Procedures
- Work instructions
- Processes
- Plans
- Guidelines
- Policies
- Manuals
- Editing and proofreading
- Training development
- Technical writing training
- Scribing
- Documentation management
- Documentation consulting
- Crisis management
- Business continuity
- AI content review
- AI content governance policy development
We also work with companies across a range of industries, including energy, utilities, manufacturing, IT, construction, agriculture, aerospace, education, government, and more.
A clear, well-managed technical writing process is what turns documentation from a checkbox task into a real business asset, one that improves safety, supports compliance, and helps your team work more efficiently every day. Shea Writing & Training Solutions brings this same structured approach, from discovery through delivery, to every project we take on, whether you need new SOPs and manuals built from scratch or existing documentation edited and brought up to standard. Our team handles the process so you don’t have to, giving you documentation that’s accurate, consistent, and built around how your organization actually works. Ready to see what a dedicated technical writing partner can do for your business? Contact us today!
